Compliance
At One Albania, compliance is more than a requirement—it’s a core value. We are committed to upholding all applicable laws, our Code of Ethical Conduct, and internal policies to ensure transparency, integrity, and professionalism in everything we do.
Commitment to Compliance
Ensuring compliance is a top priority for our Management Team and Board of Directors. Our approach is built on key principles, including Integrity, Agility, Competence, Caring, Innovation, and Go Beyond.
To uphold these values, we have implemented a Compliance Management System (CMS) that applies to all employees and management. This system helps us mitigate risks, prevent legal issues, and safeguard the interests of our employees, customers, suppliers, and shareholders.
How We Ensure Compliance
Our Compliance Management System is supported by strong leadership and a dedicated workforce. To ensure its effectiveness, it undergoes regular reviews by independent external auditors, certified by TÜV Austria under ISO 37001:2016 for Anti-Bribery Management Systems and ISO 37301:2021 for Compliance Management Systems.
Key Elements of Our CMS
1. Prevention of Misconduct & Compliance Training
- We educate employees on risks related to corruption, fraud, data misuse, financial misrepresentation, and confidential information leaks.
- Employees have direct communication channels to seek guidance on the Code of Ethical Conduct and internal policies.
2. Whistleblowing & Reporting Violations
- Employees and third parties can report concerns anonymously or by name through multiple channels.
- Retaliation against whistleblowers is strictly prohibited.
- Reports can be submitted via mail, email, telephone, or through our Electronic Whistleblowing Form.
3. Contact for Compliance Reports (not product/service complaints):
- Mail: One Albania SHA, Legal, Regulatory & Compliance Group
- Phone: +355 4 2275300 (Monday–Friday, 9 AM–5 PM)
- Email: complianceoffice@one.al
4. Governance & Oversight
- Our Compliance & Ethics Committee monitors and supports CMS implementation.
- The CMS is continuously reviewed to ensure effectiveness.
Compliance Oversight
Our Compliance & Corporate Governance Department plays a crucial role in ensuring company-wide compliance by:
- Continuously assessing and improving internal controls
- Conducting audits across all company functions
- Investigating specific concerns raised by management
- Ensuring adherence to company policies, procedures, and regulatory requirements
Maintaining a strong compliance culture protects our company’s reputation, supports ethical decision-making, and fosters trust with employees, customers, and stakeholders.
Compliance Policies & Codes
Our Compliance Management System includes several key Policies and Codes:
- Code of Ethical Conduct
The Code of Ethical Conduct of ONE Albania SHA comprises a set of general principles of professional ethics and basic rules of conduct by which the Company’s Management and Employees should be guided regardless of their position in the Company.
- Supplier Code of Conduct
This Supplier Code of Conduct describes the criteria that One Albania uses to evaluate its suppliers regarding Social Responsibility Issues. These criteria address Labor, Health and Safety, Environmental, and Ethical issues.
- Code of Human Rights & Social Principles
This code describes the company's commitment to respecting and promoting human rights and basic social principles by respecting and promoting the cultural, ethical, social, political, and legal diversity of the nations and societies in which it operates.
Code of Human Rights Social Priciples
- Whistleblowing Policy
This Policy describes the rules and basic guiding principles regarding the handling of tip-offs related to violations of company Policies, Regulations, or current legislation.
- Donation Policy
This Policy defines the specific transparent and mandatory procedures to be followed by One Albania when assessing and implementing Donations, based on the action areas designated by the Sustainable Development strategy.
- Policy on Accepting & Granting Benefits
This Policy describes the rules and regulations concerning the acceptance and offering of benefits in business dealings.
Policy on Accepting and Granting of Benefits
- Anti-Fraud Policy
This Policy presents the important basic principles and elements of the ONE Albania approach to fraud and contains instructions and recommended actions for handling cases of fraud. In addition, the aim of this Policy is to raise awareness on fraud approach at all levels within the Company.
- Event Policy
This policy aspires to set clear criteria for the planning, implementation and follow up work for events. It is intended to be a strategic umbrella for event management and should serve as the policy for event-related issues.
- Policy On Avoiding Sexual Harassment
The present ONE Albania Policy sets the rules of proper behavior which render any kind of discrimination or harassment intolerable in the working place. Especially, this Policy focuses on the prohibition of any sexual harassment acts.
Policy on Avoiding Sexual Harassment
- Policy on Avoiding Corruption and Other Conflicts of Interest
This Policy provides a description of the rules and regulations of conduct with regard to avoiding corruption and other conflicts of interest business relationships.
Policy on Avoiding Corruption Other Conflict of Interestes
- Employee Relations Policy
This policy specifies the key elements of employee relations within ONE Albania. It describes what we stand for in our relationship with employees. Every key element is explained, the responsibilities of crafting the employee relations are described as well as how to deal with cases of misconduct.
- Sponsorship Policy
This Policy describes how to deal with Sponsorship issues by setting out clear criteria for implementing the procedure that needs to be followed by ONE Albania to carry out Sponsorships. The Policy is aimed at ensuring transparency regarding the efficient use of resources allocated for Sponsorships, ensuring a uniform process, and providing a clear basis to involved parties.
Here through the webform