People with disabilities
Website accessibility is essential for people with disabilities and useful for everyone. ONE Albania website is created for all people, regardless of their language, location, or abilities, being accessible to people with different hearing, mobility, vision, and other abilities.
Accessibility is essential for us, with the aim of enabling everyone to use our products and services.
Through this initiative, non-disabled individuals also benefit, such as:
- People using mobile phones, smart watches, smart TVs, and other devices with small screens.
- Elderly people.
- People with "temporary limited abilities " such as a broken arm, lost glasses or when in an environment where they cannot hear audio.
For visually impaired users, navigation is the most important thing on a website, so we provide support to facilitate visual accessibility.
Through the links below, you can access the audio version of the General Terms and Conditions of the Subscriber Contract for One Albania’s Fixed and Mobile services, as well as the pre-contractual information for these services:
1. General Terms and Conditions of the contract for the provision of fixed network services
The experience of hearing impairment, from mild to complete hearing loss, is individual. Since listening skills vary from person to person, we offer several different strategies with video and audio content.
We aim to help not only people with severe hearing impairments, but also people with mild impairments who may not necessarily realize that their hearing is impaired.
Through the links below, you can access the written version of the General Terms and Conditions of the Subscriber Contract for One Albania’s Fixed and Mobile services, as well as the pre-contractual information for the provision of these services:
1.General Terms and Conditions of the contract for the provision of fixed network services
For accessibility support on the go, information on the My One website and app helps you take the actions you want:
- Tutorial written for the My One app.
- Video tutorial of My One app.
- Live chat.
- Video tutorial of One TV App
If you have mobility difficulties, you can use your keyboard instead of a mouse to navigate our website. By using "Tab" and "Enter" on your keyboard, it is possible to navigate and use all areas of our website. The "Tab" button allows you to move and browse between the menus and links displayed on each page and pressing "Enter" will activate your request for a limited menu or links. The arrow keys on the keyboard will enable you to scroll up or down the page, or from left to right.
Maintaining an accessible website is an ongoing process, and we are constantly working to provide a user-friendly experience. If you have any problems using this website, you are kindly asked to contact us at Customer Care number 142,123.
Products and services for people with disabilities
Offers given to PAK:
- One Ultra Fiber 60 Mbps
1,3001,000 ALL/month - One Ultra Fiber 100 Mbps
1,6001,400 ALL/month