One Safe, protection for Your Family Online
One Safe is a security service that protects your home devices from harmful websites, malicious programs, and inappropriate content. With parental control, you can decide which websites can be accessed and set time limits for your children, creating a safe and balanced online environment.
Complete Protection
Keeps your family safe from phishing sites, viruses, and cyber threats at all times.
Security on Every Device
The system is constantly updated to protect you from the latest online risks.
Parental Control
Filters content and manages your children's internet usage time.
How Does It Work?
Visit a One store to activate the service.
Receive your One Safe portal credentials via SMS.
Click on One Safe, enter your credentials, and start using the service.
How Can I Get It?
- One Safe is FREE for One Ultra Fiber plans (300 Mbps and above). For other One Ultra Fiber plans, the service costs 200 Lekë/month.One Safe is also FREE for 3 months as a promotional offer with Mix & Max 2.0. After this period, the service will be charged according to the One Ultra Fiber pricing scheme.
FAQ
What is One Safe?
One Safe is a security service that protects every device connected to the One Albania fixed network by providing protection against cyber threats, such as phishing, malware, and inappropriate content.
This service simplifies internet management for parents by allowing them to block unwanted content and set desired restrictions, ensuring children's safety. One Safe offers comprehensive protection through Parental Controls, enabling parents to filter content and manage internet connection times.
One Safe provides an all-in-one solution for safeguarding your home network, ensuring a secure and balanced digital environment for your family.
How can I get One Safe service?
One Safe service is FREE of charge for Ultra Fiber plans of 300 Mbps or higher speeds, as well as for all Mix & Max plan combinations. For other Ultra Fiber plans, the service is available for a fee of 200 ALL/month.
For more information, please visit your nearest One shop, or contact our Customer Service at 123.
What are the benefits of the One Safe service?
•Advanced security for every device and user on the One network.
•No need for additional devices, installations, or software maintenance on your devices.
•Protection against various threats such as phishing, malware, and cyberattacks, ensuring a safe internet experience.
•Real-time monitoring of blocked threats on your home network, displayed through an easy-to-use graphical portal.
•Customizable filters for internet content, allowing you to decide which websites are accessible for children or other household members.
•Access restrictions based on time, enabling you to specify when and for how long the internet can be used.
•Differentiated access privileges depending on the user (young children, teenagers, adults, IoT devices, etc.).
•Clear notifications explaining why a website has been blocked by security filters.
•An internet pause function, allowing you to temporarily disable web navigation for better control over network access.
•No need for additional devices, installations, or software maintenance on your devices.
•Protection against various threats such as phishing, malware, and cyberattacks, ensuring a safe internet experience.
•Real-time monitoring of blocked threats on your home network, displayed through an easy-to-use graphical portal.
•Customizable filters for internet content, allowing you to decide which websites are accessible for children or other household members.
•Access restrictions based on time, enabling you to specify when and for how long the internet can be used.
•Differentiated access privileges depending on the user (young children, teenagers, adults, IoT devices, etc.).
•Clear notifications explaining why a website has been blocked by security filters.
•An internet pause function, allowing you to temporarily disable web navigation for better control over network access.
How can I access One Safe?
You can access One Safe service via the official portal. The portal link will be sent to you via SMS.
Follow these steps:
1.Activate the service at One shops.
2.Click the portal link you have received via SMS.
3.Insert username and password which you have received via SMS to your contact number
4. Click login to access the platform and manage your security parameters.
If you have not received your credentials, please contact One Albania Customer Service at 123 for assistance
Follow these steps:
1.Activate the service at One shops.
2.Click the portal link you have received via SMS.
3.Insert username and password which you have received via SMS to your contact number
4. Click login to access the platform and manage your security parameters.
If you have not received your credentials, please contact One Albania Customer Service at 123 for assistance
I don’t remember access credentials, what can I do?
If you don’t remember the credentials, please contact One Albania Customer Service at 123 for further assistance.
Can I disable One Safe service?
Yes, you can disable the One Safe service, any time, without penalties, and it will not affect your fixed internet contract.
How many profiles can I create on the One Safe portal?
You have one default profile with standard security settings and can create up to three additional security profiles.
What are the security profiles of One Safe?
You can create up to three profiles: adult, teenager, and child, with security levels of basic, standard, or advanced. These profiles block specific categories of internet browsing based on your preferences to protect your family. For more details, refer to the user manual.
Can I block the internet during specific hours?
Yes, you can set the times when the internet will be disabled for a specific profile. Additionally, you can schedule homework times for your children to help them focus on their tasks. During these schedules the customer can edit the security level to block/allow specific content.
Will I be protected against online attacks?
One Safe service provides protection against several types of attacks, including phishing and malware, as well as protection from inappropriate content, online risks, and harmful materials. The protection is applied for the web pages accessible via a browser. Apps might not be included in the specific category and might not be subject of a such protection.
How are devices added to my One Fix network protection?
One Safe detects every device connected to your One Fixed network, notifying you through the portal and allowing you to categorize them under the desired security profile. The connected devices are categorized automatically in the standard security level and afterwards you can categorize them as desired.
How can I detect my MAC address in different devices?
• Windows In the search box insert cmd . In the next page write ipconfig/all . At the physical address line you will see the MAC address.
• MAC
1.Access Apple Menu at the left upper corner of your screen.
2.Select System Preferences
3.Click Network.
4.At the left side click Ethernet (for LAN connections) or Wi-Fi (for WIFI connections).
5.Click Advanced.
6.Click Hardware at the upper side.
7.MAC address is listed in this page
• iPhone
In iPhone menu click Settingsicon.
In the Settings., menu find General.
At General clickAbout.
MAC address will be visible at Wi-Fisection.
• Android
FindSettingsin the device menu.
1.Click About Phone.
2.Click Status.
3.Scroll down until you see MAC WiFi address.
Can I access the portal from any internet network?
Yes, One Safe portal can be accessed from any internet network via your phone or computer through a web browser
If my child’s phone connects to another internet network, can I still set security levels?
No, One Safe service is exclusively for the One Albania fix network.
Can I manually block websites I want?
Yes, you can manually block specific websites by entering the URL (e.g., http://www.example.com) in the Block Pages section.